Return and Exchange Policy for Physical Products

At LuLu, we aim to provide a seamless and secure platform for buying and selling a wide range of products. However, as a classified ads platform, LuLu acts as an intermediary, connecting buyers and sellers, and does not directly sell or own the products listed on the platform. As such, our return and exchange policy applies only to physical products and is guided by the store owners’ internal policies.

Key Guidelines for Returns and Exchanges:

  1. Eligibility for Returns or Exchanges:
    • Only physical products are eligible for return or exchange.
    • Services and digital products are not covered by this policy.
  2. Responsibility of Store Owners:
    • Each store owner is responsible for establishing and communicating their own return and exchange policies.
    • Buyers are encouraged to review the seller’s return/exchange terms before completing a purchase.
  3. Condition of Returned Products:
    • Products must be returned in their original condition, including all packaging, tags, and accessories, unless otherwise stated by the seller.
    • Any products that have been used, damaged, or altered may not be eligible for return or exchange.
  4. Timeframe for Returns:
    • The return or exchange period varies depending on the seller’s policy. Buyers should confirm the timeframe with the store owner before completing a purchase.
  5. Process for Returns or Exchanges:
    • Contact the seller directly to initiate a return or exchange.
    • Ensure you have proof of purchase and any required documentation as requested by the seller.
  6. Disputes and Resolution:
    • In case of disputes, buyers and sellers are encouraged to resolve the matter amicably. LuLu may facilitate communication between both parties but is not liable for resolving disputes or processing refunds.

Important Note:

  • LuLu does not handle, process, or issue refunds or exchanges directly, as transactions are completed between the buyer and seller.
  • Buyers are advised to verify the legitimacy and condition of the product and review the seller’s policy prior to finalizing a purchase.

This policy ensures transparency and accountability while fostering trust between buyers and sellers on our platform. For further questions or concerns, please contact the seller or refer to our Help Center for guidance.