Privacy Policy

Welcome to Lulu.ke. At Lulu.ke, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to safeguard it. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Information you provide when registering, such as your name, email address, phone number, and payment details.
  • Browsing Information: Information about your device and how you use our site, including IP address, device type, browser type, and pages you visit.
  • Transactional Data: Information related to your transactions on Lulu.ke, such as items bought or sold, payment details, and communication history.
  • Location Data: We may collect your location data to improve the relevance of content and services, such as showing listings nearby.

2. How We Use Your Information

The information we collect is used to:

  • Provide, improve, and personalize our services
  • Facilitate transactions and provide customer support
  • Communicate with you about promotions, updates, and other relevant information
  • Conduct security monitoring and prevent fraud
  • Comply with legal obligations and resolve disputes

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party providers that assist us in operating Lulu.ke, including payment processors, marketing partners, and customer service tools.
  • Legal and Safety Compliance: When required by law or to protect the rights and safety of Lulu.ke, our users, and the public.

4. Your Rights and Choices

You have the right to:

  • Access and request a copy of the personal information we hold about you
  • Request corrections to any inaccurate information
  • Opt-out of marketing communications at any time
  • Delete your account and the associated data upon request

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no security measure is completely foolproof, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Lulu.ke uses cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You can manage your cookie preferences through your browser settings.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we’ll notify you through email or a prominent notice on our website.