Frequently Asked Questions (FAQ)
General
1. What is Lulu.ke?
Lulu.ke is an online marketplace where users can buy, sell, and promote items quickly and easily across various categories.
2. How does Lulu.ke work?
Simply sign up, post your items for sale, or browse through available listings. You can contact sellers directly to make offers and arrange purchases.
Selling on Lulu.ke
1. How do I post an item for sale?
Log in to your account, go to the “Sell” section, fill out the required details about your item, upload photos, and click “Post.” Your listing will be live for others to see.
2. Are there fees for posting an ad?
Basic listings are free, but we offer premium features and promotions for a fee to help boost visibility for your listings.
3. What are tips for selling faster on Lulu.ke?
Use clear photos, an accurate description, and choose the correct category. Respond quickly to buyer inquiries to increase your chances of a successful sale.
Buying on Lulu.ke
1. How can I find items to buy?
Use the search bar to look for specific items or browse through our categories. You can also filter by location, price, or other criteria.
2. How do I contact a seller?
Once you find an item you like, click on it to see the seller’s contact details. Use the provided contact method to reach out directly.
3. Is there a payment process through Lulu.ke?
Lulu.ke does not handle payments directly. Transactions are between the buyer and seller, so always verify the seller and arrange a safe meeting point if paying in person.
Account and Membership
1. How do I create an account?
Click on “Sign Up” at the top right corner of the page, enter your details, and confirm your email. You’re all set!
2. Is membership free?
Yes, creating a basic account on Lulu.ke is free. For additional benefits, we offer paid membership options.
3. What should I do if I forget my password?
Click on “Forgot Password” on the login page, enter your registered email, and follow the instructions sent to reset your password.
Promoting and Advertising
1. How can I make my ad more visible?
We offer ad promotion options, including featured ads, banner ads, and boosted listings. These options increase your listing’s visibility and help attract more buyers.
2. Can I advertise my business on Lulu.ke?
Yes, businesses can use banner advertising to reach Lulu.ke’s audience. Contact us for more details on ad packages and pricing.
Safety and Security
1. How can I ensure a safe transaction?
Always meet in public, well-lit areas for transactions, and bring a friend if possible. Avoid sending money before receiving the item.
2. What if I encounter suspicious activity?
Report any suspicious listings or user activity through our “Report” feature on the listing or by contacting our support team.
Support
1. How do I contact Lulu.ke’s support team?
You can reach us through our live chat feature or by emailing info@lulu.ke. We’re here to help with any questions or issues.
2. What if I need help with a specific transaction?
While we do not directly handle transactions, our support team can provide general advice on how to resolve disputes or issues with other users.